At The Furtress, we’re always here to help. Whether you have a question about our playpen, need support with an order or just want some advice for your pet - we’re happy to hear from you.

📩 Email Us

For all enquiries, drop us a message at: teamfurtress@gmail.com

We aim to reply within 24 hours, Monday–Saturday.

🕒 Hours

Monday–Saturday: 9am–6pm
Sunday: Closed

📦 Order Questions

If you’re contacting us about an order, please include your order number so we can assist you quickly.

🐶 We’re Here for You

Your pet’s comfort and safety matter to us.

If there’s anything you need, just reach out - we’re always happy to help.